Refund policy
RETURN AND REFUND POLICY
Last updated: 6 July 2026
At BIYYK, we want you to be satisfied with your purchase. This Return and Refund Policy explains when and how you may request a return, refund, replacement, or other resolution for products purchased through biyyk.com.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be in the same condition in which you received it, unused or only reasonably inspected, and returned with any original packaging and included accessories where applicable.
To start a return, please contact us before sending any item back. Returns sent without first contacting us may not be accepted or may experience delays in processing.
2. How to Request a Return
To request a return, please contact us and provide:
- your order number;
- the email address used for the order;
- the reason for the return; and
- photos or other relevant information where reasonably required, particularly for damaged, defective, or incorrect items.
If your return request is accepted, we will provide instructions on the next steps and, where applicable, the return address.
Please do not send returns to our registered office address unless we specifically instruct you to do so. Return destinations may vary depending on the product, fulfilment location, and circumstances of the return.
3. Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 30 days of delivery, subject to the eligibility conditions in this policy.
Unless otherwise required by applicable law or agreed by BIYYK in writing, customers are generally responsible for return shipping costs for change-of-mind returns.
Original shipping charges, if any, are generally non-refundable unless required by applicable law.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, or materially different from what you ordered.
Please provide your order number and clear photos or other reasonable evidence of the issue.
After reviewing the information provided, we may offer an appropriate resolution, which may include:
- a replacement;
- a full or partial refund; or
- another reasonable solution depending on the circumstances.
Where we confirm that an item arrived damaged, defective, or incorrect, we will not require you to bear reasonable return shipping costs where a return is necessary.
5. Refunds
Once an approved return is received and inspected, or once we otherwise confirm that a refund is appropriate, we will notify you of the outcome.
Approved refunds will be issued to the original payment method used for the purchase.
Please note that banks, card issuers, and payment providers may require additional processing time before the refunded amount appears in your account. BIYYK does not control these external processing times.
6. Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
- items that have been materially used, damaged, altered, or misused after delivery;
- items returned incomplete or missing essential parts due to circumstances not caused by BIYYK;
- items that cannot be returned for hygiene or health protection reasons once opened or used, where applicable;
- personalised or custom-made items, where applicable; and
- any other items that are legally exempt from cancellation or return rights.
This section does not limit any rights you may have under applicable consumer protection law in relation to faulty, damaged, defective, or misdescribed goods.
7. Exchanges and Replacements
We do not guarantee direct exchanges for every product or destination.
Where appropriate, we may offer a replacement for a damaged, defective, or incorrect item. In other situations, the most practical option may be to process an eligible return and place a new order separately.
8. Order Cancellations and Changes
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate requests made before dispatch, but we cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.
If an order has already been dispatched, the applicable return process may need to be followed after delivery.
9. Lost or Missing Shipments
If your order appears to be lost or has not arrived within a reasonable period beyond any estimated delivery timeframe, please contact us.
We may ask you to confirm the shipping address and provide relevant order information. We will review the circumstances and, where appropriate, work with the relevant fulfilment or delivery provider to determine a reasonable resolution.
10. International Returns
For international orders, return instructions and return destinations may vary depending on the product, fulfilment location, and country of delivery.
Customers must contact us before returning an international order.
Unless otherwise required by applicable law or agreed by BIYYK in writing, customers are generally responsible for return shipping costs for change-of-mind international returns.
11. Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit any mandatory rights available to you under applicable consumer protection law.
If local law gives you rights that are more favourable than the terms of this policy, those mandatory legal rights will apply.
12. Contact Us
For return, refund, replacement, cancellation, or order-related questions, please contact us through our Contact page or using the details below:
BIYYK LTD
Email: dastanbaiyshcompany@gmail.com
Address: 58 Peregrine Road, Ilford, England, IG6 3SZ, United Kingdom
Website: biyyk.com